Premium users

4.1 What are the benefits of a premium user?

RitaVPN offers free use and paid use to you. Compared to free users, premium users enjoy better experiences at the price of a cup of coffee every month.

The benefits of premium users:

  • lNo ads;
  • lNo connection drops;
  • lNo restrictions on bandwidth or traffic;
  • lSimultaneous connection on multiple devices;
  • l7-day money back.

4.2 The differences between the auto-renew and other plans

RitaVPN provides users with the auto-renew plan and other plans:

  • lAuto-renew means that your subscription plan automatically renews at the end of your plan’s expiry period until you manually cancel the subscription.
  • lOther plans expire at the end of the plan. You need to repurchase a subscription plan, or you will not be a premium user.

We suggest users choose the perfect plan that meets their requirements. You can select the auto-renew plan in case you forget to renew and can’t enjoy the premium functions. You can also opt for a more affordable 6-month or 1-year plan.

4.3 How do I become a premium user?

On the bottom of the home page, click on “Top up”. Or you can tap the menu icon on the top-left to click on “Upgrade to Premium”. Entering the subscription plan page, you can choose a suitable plan and pay for it with a preferred payment method. After payment, you will be a premium user that can enjoy better online experiences.

Note: if you logged into RitaVPN as a tourist, we highly recommend you to sign up with an email before you upgrade to a premium so that you can log in as a premium user on multiple devices simultaneously.

4.4 How do I cancel an auto-renew subscription?

  • Google Play users:
  • On your Android phone or tablet, open the Google Play Store .
  • Check if you’re signed in to the correct Google Account.
  • Tap Menu Subscriptions.
  • Select the subscription you want to cancel.
  • Tap Cancel subscription.
  • Follow the instructions.
  • Apple Pay users:
  • Go to settings > “[Your Name]” > “iTunes Store and App Store”;
  • Tap your Apple ID on the top screen. Then, then tap “ View Apple ID”;
  • Scroll to “Subscribe” and select it;
  • Tap the subscription that you want to manage.
  • Use the options to manage your subscription.
  • PayPal users:
  • Log in to your PayPal account at
  • Click the “Settings” icon next to “Log out.”
  • Select “Preapproved Payments” under “Payment settings.”
  • Select the merchant whose agreement you want to cancel.
  • Click the “Cancel Subscription” button.
  • Confirm your request to finalize the cancellation.

4.5 Can I get a refund?

  • Auto-renew users can refer to “ How do I cancel an auto-renew subscription?”;
  • Other packages can get a full refund within 7 days of your payment. You can not apply for a refund after 7 days.

To apply for a refund, please go to our official website and log in your account. Click on “My orders” to find 

the one you want a refund. Click on “Refund”, we deal with it for you as soon as possible. 

4.6 Can I use one premium account on multiple devices?

One premium account works on up to 4 devices simultaneously. Although compatible with Windows, macOS, iOS and Android, it can’t be used on two devices of the same platform simultaneously.

4.7 How do I restore my subscription on iOS devices?

  • Generally, as long as you fill in the correct account and password, the purchase information will automatically be synchronized to your account.
  • If you purchased a subscription, but it displays that you are not a premium user, you can click on the menu icon on the top-left to select “Restoring purchase” to sync your account information.

If none of the above methods are available, please contact us at, and attach the account number you used when purchasing the plan. We will deal with it as soon as possible.

Note: the subscription purchased as a guest cannot be restored. In order to ensure the security of your account, it is suggested to sign up via email before purchasing the subscription.